At SEO Plymouth, accessible at https://seoplymouth.uk/, we respect your privacy and aim to explain clearly how personal information may be collected, used, stored and shared through this website and our services.

This policy should be checked against the actual tools and services installed on the website before publication. UK privacy notices should clearly explain why personal data is processed, how long it is kept and who it may be shared with.

1. Who We Are

SEO Plymouth provides search engine optimisation and digital marketing services to businesses.

For privacy questions, contact:

SEO Plymouth
Email: [email protected]
Website: https://seoplymouth.uk/

For the purposes of applicable data protection law, SEO Plymouth may act as the data controller for personal information collected through this website.

2. Information We May Collect

The information collected depends on how you interact with the website.

Information You Provide

You may voluntarily provide:

• Name
• Email address
• Phone number
• Business name
• Website URL
• Business or service information
• Target locations
• Marketing goals
• Budget information
• Messages submitted through forms
• Appointment-booking details
• Information supplied during a consultation
• Billing information when purchasing services

Payment information may be processed directly by a third-party payment provider rather than stored by us.

Information Collected Automatically

When you visit the website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Approximate location
• Click and navigation activity
• Form and conversion events
• Cookie and analytics identifiers

3. How We Collect Information

Information may be collected when you:

• Complete a contact, review or audit form
• Book a consultation
• Email or call us
• Purchase or enquire about a service
• Subscribe to updates
• Interact with embedded tools
• Browse the website
• Accept analytics or marketing cookies

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Schedule and conduct calls
• Review websites submitted through forms
• Prepare proposals and recommendations
• Provide contracted services
• Process and administer payments
• Communicate about active projects
• Provide customer support
• Improve the website and user experience
• Monitor website traffic and performance
• Measure enquiries and conversions
• Maintain security and prevent misuse
• Comply with legal obligations
• Send marketing communications where permitted

Submitting a website through a form does not necessarily entitle the user to a complete SEO audit unless this is explicitly stated.

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information. The basis used will depend on the circumstances. UK data protection is governed by the UK GDPR and the Data Protection Act 2018.

We may rely on:

• Consent where you have actively agreed to a particular use
• Contract where processing is necessary to provide or prepare a service
• Legitimate interests where processing supports a reasonable business need and does not override your rights
• Legal obligation where information must be processed to comply with the law
• Protection against fraud, misuse or security threats

For electronic marketing, the appropriate lawful basis depends on the communication, audience and whether PECR requires consent.

6. Cookies and Tracking Technologies

The website may use cookies, pixels, tags, scripts and similar technologies.

These may support:

• Essential website functionality
• Security
• Form submissions
• Appointment booking
• Analytics
• Conversion measurement
• User preferences
• Advertising, where configured

Tools may include:

• Google Analytics
• Google Tag Manager
• Google Calendar or appointment scheduling
• Contact Form 7
• Website security tools
• Hosting and caching services
• Advertising or remarketing tools, if installed

Only tools that are genuinely active on the website should be listed.

Non-essential cookies may require consent before they are placed. Cookie-related processing must also comply with UK GDPR where it involves personal data.

For more information, see the separate Cookie Policy.

7. Analytics

Analytics tools may collect information about how visitors use the website.

This may help us understand:

• Which pages are visited
• How visitors reach the website
• Which devices are used
• How long visitors stay
• Whether forms or other actions are completed

Where required, non-essential analytics cookies should not be activated until appropriate consent has been provided.

8. How We May Share Information

We do not sell or rent personal information.

Information may be shared with service providers that help operate the website or deliver services, including:

• Hosting providers
• Website developers
• Analytics providers
• Email providers
• Scheduling platforms
• Payment processors
• Customer relationship management systems
• Project-management tools
• Security and spam-prevention providers
• Contractors assisting with agreed services

These providers should receive only the information reasonably necessary for their role.

Information may also be disclosed:

• To comply with law or legal process
• To protect our rights, users or systems
• To investigate fraud or misuse
• In connection with a merger, acquisition or business transfer
• With your authorisation

9. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information.

These may include:

• Access controls
• Password protection
• Secure hosting
• HTTPS encryption
• Software updates
• Spam protection
• Limited access to client information
• Backup and security procedures

No internet transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries
• Deliver services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Meet accounting, tax or legal obligations
• Maintain security and fraud-prevention records

Different information may be retained for different periods.

Enquiry information that does not result in a client relationship should not be retained indefinitely without a genuine business or legal reason.

11. Marketing Communications

Where permitted, we may send relevant service updates, offers or educational material.

You can opt out by:

• Using the unsubscribe link in an email
• Contacting us directly
• Asking to be removed from future marketing

Service-related communications about an active enquiry, contract, invoice or project may still be sent when necessary.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Request data portability
• Opt out of marketing
• Submit a complaint

To make a request, contact:

[email protected]

We may need to verify your identity before completing the request.

13. Complaints

You may contact us first if you have concerns about how your information is handled.

You may also have the right to complain to the UK Information Commissioner’s Office.

14. Children’s Privacy

This website and its services are intended for businesses and adults.

We do not knowingly collect personal information from children.

If you believe a child has submitted personal information, contact us so the information can be reviewed and, where appropriate, removed.

15. Third-Party Websites and Embedded Services

The website may contain links to or embedded content from third parties.

These may include:

• Google services
• Scheduling tools
• Videos
• Social-media platforms
• Payment providers
• External business websites

Third parties control their own privacy practices. We are not responsible for how those services collect or use information.

16. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where applicable, transfers should be made using appropriate safeguards required by data protection law.

17. Client Data

Clients may provide website access, analytics data, customer information, lead information or other business records during an engagement.

Such information will be used only as reasonably necessary to:

• Perform agreed services
• Provide reporting
• Troubleshoot website issues
• Carry out approved marketing work
• Meet legal or contractual obligations

Clients are responsible for ensuring they have the right to provide any information shared with us.

18. Data Breaches and Security Incidents

If a security incident occurs, we will assess the circumstances and take reasonable steps to contain and investigate it.

Where notification is legally required, affected individuals or the relevant authority will be informed in accordance with applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to the website
• New service providers
• Different tracking tools
• Changes in business practices
• Legal or regulatory requirements

The revised policy will be posted on this page with an updated effective date.

20. Contact Us

Questions, requests or concerns about this Privacy Policy can be sent to:

SEO Plymouth
Email: [email protected]
Website: https://seoplymouth.uk/

Explore Our Services

• SEO Services in Plymouth
• Local SEO Plymouth
• SEO Audit Services
• SEO Packages and Pricing

This version replaces the Pennsylvania and U.S.-specific sections in the uploaded policy with UK-focused wording suitable for SEOPlymouth.uk.