These Terms and Conditions govern your use of https://seoplymouth.uk/ and any services provided by SEO Plymouth.

By accessing this website, submitting an enquiry, purchasing a service or entering into an agreement with us, you agree to these Terms and Conditions.

This document should be reviewed by a qualified UK solicitor before publication, particularly after confirming your legal business entity, registered address, cancellation policy, payment terms and governing jurisdiction. The wording of consumer-facing terms must be fair, transparent and not remove statutory rights.

1. Website Use

You may use this website only for lawful purposes.

You agree not to:

• Attempt to gain unauthorised access to the website or its systems
• Introduce malware, viruses or other harmful material
• Interfere with the security or operation of the website
• Copy, scrape, reproduce or republish website content without permission
• Use the website in a way that violates applicable law
• Submit false, misleading or fraudulent information through website forms

We may restrict access where misuse is reasonably suspected.

2. Our Services

SEO Plymouth provides services that may include:

• Search engine optimisation
• Local SEO
• SEO audits
• Keyword research
• Technical SEO
• On-page optimisation
• Content strategy and production
• Internal linking
• Link-building support
• Conversion tracking
• Website analysis
• Digital marketing consultancy

The precise scope, price, timeline, deliverables and responsibilities for each engagement will be set out in a separate proposal, quotation, invoice, statement of work or client agreement.

Where a signed client agreement conflicts with these general website terms, the signed agreement will normally take precedence for that engagement.

3. Proposals and Service Agreements

A proposal or quotation does not create a binding service agreement until it has been accepted and any required initial payment has been received.

The agreed scope may state:

• Included deliverables
• Excluded work
• Start date
• Estimated timeline
• Monthly fee or project price
• Payment schedule
• Client responsibilities
• Cancellation terms
• Reporting arrangements

Work outside the agreed scope may require a revised quotation or separate written approval.

4. Client Responsibilities

Clients must provide the information, access, materials, feedback and approvals reasonably required to carry out the agreed work.

This may include:

• Website and hosting access
• Google Analytics access
• Google Search Console access
• Google Business Profile access
• Accurate business information
• Brand assets
• Content approvals
• Timely feedback
• Access to relevant third-party tools

Delays caused by missing access, information or approvals may affect delivery dates and performance.

Clients confirm that they have the right to provide any content, data, images, trademarks, account credentials or other materials supplied to us.

5. No Ranking or Performance Guarantees

SEO Plymouth does not guarantee:

• A specific Google ranking
• First-page positions
• Google Maps placement
• A fixed increase in website traffic
• A particular number of leads, calls, enquiries or sales
• Permanent ranking improvements
• Approval or continued availability of third-party accounts

SEO performance depends on factors outside our control, including:

• Search-engine algorithm changes
• Competition
• Market demand
• Website history and authority
• Client implementation
• Technical limitations
• Third-party platforms
• Reviews and reputation
• Changes made by the client or another supplier

Any projections, estimates or examples are illustrative and are not guaranteed outcomes.

6. Search Engines and Third-Party Services

Search engines, analytics platforms, hosting providers, plugins, advertising platforms and other third parties may change their systems, policies, interfaces, pricing or availability without notice.

We are not responsible for:

• Algorithm updates
• Ranking fluctuations
• Third-party account suspensions
• Data loss from external platforms
• Changes to third-party tools
• Platform or hosting outages
• Decisions made by search engines or software providers

7. Payments

Payment terms will be stated in the applicable proposal, invoice or client agreement.

Unless otherwise agreed:

• Work begins after the required payment is received
• Invoices must be paid by the stated due date
• Recurring services may be billed monthly in advance
• Late payment may delay or suspend work
• Third-party expenses may be charged separately
• Applicable taxes, transaction fees or currency-conversion charges may apply

For business-to-business transactions, UK rules may permit interest and debt-recovery costs to be claimed on late commercial payments.

8. Refunds

Refund eligibility depends on the service purchased and the terms agreed before payment.

Because SEO work may involve research, planning, strategy, implementation and reserved working time, fees for work already completed are generally non-refundable.

Refunds will not normally be provided for:

• Work already completed
• Research or strategy already delivered
• Time already allocated
• Third-party expenses
• Delays caused by the client
• Ranking fluctuations
• Results that were never guaranteed

Any refund rights stated in a signed client agreement will take precedence.

Nothing in these terms removes any statutory rights that legally apply to a consumer.

9. Recurring Services and Cancellation

Monthly SEO services continue until cancelled in accordance with the applicable agreement.

Unless different terms are stated in writing:

• Cancellation must be submitted in writing
• Payments already made for the current billing period are not automatically refundable
• Work may continue until the end of the paid period
• Outstanding invoices remain payable
• Final deliverables or access transfers may be withheld until overdue balances are cleared, where legally permitted

Any minimum term, notice period or renewal arrangement should be clearly stated before the service begins. Consumer terms must be transparent and fair.

10. Project Delays and Pauses

We may pause work where:

• Required access has not been provided
• Invoices are overdue
• Approvals are significantly delayed
• Instructions are incomplete or contradictory
• Continuing the work may create legal, technical or ethical risk

A paused project may require a revised delivery schedule.

11. Intellectual Property

Unless otherwise agreed in writing:

• SEO Plymouth retains ownership of its pre-existing methods, templates, systems, processes and internal tools
• Clients retain ownership of materials they owned before the engagement
• Final client-specific deliverables may transfer after full payment
• Drafts, unused concepts, internal notes and working files remain our property
• Third-party software, images, fonts, plugins and licensed assets remain subject to their own licence terms

Content, branding, graphics and design belonging to SEO Plymouth may not be copied, reproduced, distributed or commercially reused without permission.

12. Content and Client Approval

Where we prepare content, metadata, landing pages, designs or recommendations, the client is responsible for reviewing and approving:

• Factual claims
• Legal claims
• Regulatory claims
• Industry-specific statements
• Pricing
• Offers
• Business information

We are not responsible for inaccuracies in information supplied or approved by the client.

Clients must not request:

• False reviews
• Fake business locations
• Misleading claims
• Copyright infringement
• Trade mark infringement
• Deceptive ranking guarantees
• Unlawful content
• Manipulative or prohibited practices

13. Backlinks and Off-Page SEO

Where link building, outreach or digital PR is included:

• Placement is not always guaranteed
• Third-party websites control whether links remain live
• Link attributes may change
• Publication schedules may vary
• Search engines may reassess links at any time

We do not guarantee that every link will be indexed, retained or result in improved rankings.

14. Confidentiality

Each party should protect confidential information received during the engagement.

Confidential information may include:

• Login details
• Business plans
• Pricing
• Customer information
• Marketing data
• Reports
• Internal processes
• Unpublished content

This obligation does not apply to information that:

• Is already publicly available
• Was independently developed
• Was lawfully obtained from another source
• Must be disclosed by law

15. Data Protection and Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy and Cookie Policy.

Clients are responsible for ensuring that any customer, employee or user information supplied to us has been collected and shared lawfully.

Where SEO Plymouth processes personal data on behalf of a client, a suitable data-processing agreement may be required. UK GDPR requires appropriate contractual terms between controllers and processors in relevant circumstances.

16. External Links

The website may contain links to third-party websites, tools or services.

We do not control and are not responsible for:

• Their content
• Their availability
• Their security
• Their privacy practices
• Their accuracy
• Their products or services

Including an external link does not necessarily represent an endorsement.

17. Limitation of Liability

To the fullest extent permitted by law, SEO Plymouth will not be liable for indirect, incidental, consequential or special losses, including:

• Lost profit
• Lost revenue
• Lost traffic
• Lost rankings
• Lost business opportunities
• Data loss
• Reputational loss
• Third-party platform issues

Any total liability relating to a paid service should not exceed the amount paid for the specific service giving rise to the claim, unless a signed agreement or applicable law requires otherwise.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under consumer law.

18. Indemnity

To the extent permitted by law, you agree to indemnify SEO Plymouth against claims, losses or costs arising from:

• Materials you provide
• Your misuse of the website
• Your breach of these terms
• False or unlawful instructions
• Intellectual-property infringement caused by client-provided materials
• Your failure to comply with applicable law

This clause should be reviewed by a solicitor before publication.

19. Suspension or Termination

We may suspend or terminate website access or services where:

• Payments remain overdue
• These terms are materially breached
• Unlawful or unethical work is requested
• Abuse, threats or harassment occur
• Continuing the engagement creates unreasonable risk
• Required cooperation is repeatedly withheld

Termination does not remove the obligation to pay for completed work or expenses already incurred.

20. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Internet outages
• Government action
• War or civil unrest
• Cyberattacks
• Platform outages
• Hosting failures
• Labour disruption
• Serious illness
• Supplier failure

21. Changes to These Terms

We may update these Terms and Conditions from time to time.

The revised version will be published on this page with an updated effective date.

Changes to an existing paid engagement will not override a signed agreement unless accepted by both parties or required by law.

22. Governing Law and Jurisdiction

Use this clause only after confirming the location and legal status of the business operating SEO Plymouth.

A standard England and Wales version may read:

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes arising from these terms, subject to any mandatory consumer rights that apply.

Do not publish this clause unchanged if your legal business entity is registered and operated solely from another jurisdiction.

23. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

24. Entire Agreement

These Terms and Conditions, together with the relevant:

• Privacy Policy
• Cookie Policy
• Proposal
• Invoice
• Statement of work
• Signed client agreement

form the applicable agreement between the parties.

A signed client agreement will take precedence where it contains more specific service terms.

25. Contact Information

Questions about these Terms and Conditions can be sent to:

SEO Plymouth
Email: [email protected]
Website: https://seoplymouth.uk/

Explore Our Services

• SEO Services in Plymouth
• Local SEO Plymouth
• SEO Audit Services
• SEO Packages and Pricing

SEO Plymouth provides strategy, implementation and ongoing optimisation intended to improve search visibility and commercial performance. No specific ranking, traffic, lead or revenue outcome is guaranteed.

This version replaces the Pennsylvania and United States wording in the uploaded terms with UK-focused wording for SEOPlymouth.uk.